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Learning Center

Learn how to use the platform along with some tips and tricks

Manage online orders for delivery

Set up a delivery run, add orders to it, and mark them delivered as you go.


Deliveries work in runs. You set up a run for a day and a time, add orders to
it, then work through it marking each one delivered.

Orders you are delivering yourself carry a Delivery tag on your dashboard.

Set up a delivery run

  1. Click Orders, then the menu icon at the top, then Deliveries.
  2. Click Create in the top right.
  3. Set Delivery on to the day and start time.
  4. Set Time window to how long you are giving the run.
  5. Click Save.

The run appears as a card in your list. You can set up as many as you like in
advance.

Add orders to it

  1. Go back to Orders and open an order.
  2. Click Select and choose the run to put it on.

Repeat for each order. To find them quickly, filter the order list by type
Delivery and status Pending.

Do the run

Click the run's card to see its details and every order on it, item by item.

Click Get Directions to open the whole run as an optimized route in Google
Maps. Route planning is included, at no extra cost.

At each stop, click Mark Delivered.

This takes the money

Marking an order delivered completes it and charges the customer's card.
You are asked to confirm.

When the last one is done, the run shows as complete.

Use the app on the road

The phone app looks and works the same, and is far easier to use while you
are out. Get Directions there opens Maps ready to start.

Can't find what you need?

Our support team will help you out.

Open a Support Ticket