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Learning Center

Learn how to use the platform along with some tips and tricks

Vendor Event Day Changes and Requests

Choose whether vendors can add or drop event days after they apply, and approve or deny the requests they send you.


Vendors don't always keep every day they first applied for. This setting, on
each event's Basic tab, decides whether they can change their mind about a
day, and whether you have to approve it first. From here you can choose how
much say vendors get, find a request waiting for you, and approve or deny it.

Choose how vendors can change their days

  1. Open Event Configuration, then Events.
  2. Click the event.
  3. Click the Basic tab.
  4. Under Vendor Event Day Changes, choose one:
    • No vendor day adjustments — vendors can't change their days once
      they've applied.
    • Booked days require approval — vendors can freely add or drop days
      they haven't been booked into. Dropping a day they're already booked
      into needs your approval.
    • All changes require approval — every add or drop needs your
      approval, even for a day nobody's booked yet.
  5. Click Save basic.

The Basic tab, with All changes require approval selected under Vendor Event Day Changes

Note

You can change this at any time, even after vendors have applied. A
request a vendor already sent you stays waiting for a decision, whatever
you switch it to.

Find a vendor's request

Whenever a vendor's change needs your approval, you get a notification, and
the day itself is marked.

  1. Open Event Days in the sidebar.
  2. Look for a red badge on a day, showing how many requests are waiting.
  3. Click that event day.

The Event Days list, with a red badge showing two requests waiting on one day

Tip

You can also click the arrow on the Event Day Change Request
notification — it takes you straight to the same day.

Approve a request

  1. On the event day's page, find the vendor's request under Pending Day
    Change Requests
    .
  2. Click the checkmark next to it.

The event day's Pending Day Change Requests, with Bramblewood Farm's request to remove the day and the checkmark to approve it

The vendor gets notified that their request was approved.

Refund a vendor you're removing

If the vendor already paid for that day, approving their request to be
removed asks what to do with the payment first.

  1. Click the checkmark next to their request.
  2. In the Approve Removal Request window, choose No refund or
    Refund as credit.
  3. Click Approve.

Warning

Skip Refund to original payment method — it doesn't go through right
now. Choose Refund as credit instead, or refund the vendor outside
Marketspread.

Deny a request

  1. On the event day's page, find the vendor's request under Pending Day
    Change Requests
    .
  2. Click the X next to it.
  3. Optionally, fill in Reason for denial.
  4. Click Deny Request.

The Deny Request window for Two Kettles Bakery's request, with an optional reason and Deny Request

The vendor gets notified that their request was denied. They don't see the
reason you gave — it's for your own records.

Can't find what you need?

Our support team will help you out.

Open a Support Ticket