A customer can ask to change something about a booking after they've applied — the date, the space, or a detail about the event. They do this as a comment on their booking, which shows up as a notification and at the bottom of the booking's Details tab. From there you can read what they're asking for, reply, and update the booking to match.

Find a change request

1. Click the flag icon at the top of the page. Your notifications open in a panel on the right.
2. Find the one titled [customer's name] has made a new comment.
3. Point to it, and click the arrow button that appears, labelled Click to reply.

Read what they're asking for

1. On the booking's Details tab, scroll to the bottom of the page.
2. Read their comment there, along with the rest of the conversation about this booking.

Reply to the customer

1. In the comment box at the bottom of the Details tab, write your reply.
2. Click Send Comment.

Change the event details

Use this if they're asking to change the event's name, type, access or description, or when they move in and out.

1. Click the pencil icon on the event card, at the top of the Details tab.
2. Update Event access, Event name or Event description. If your venue uses event types, you can change Event type here too.
3. To change when they move in or out, pick a day and time under Move in or Move out. Both are optional.
4. Click Save.

They get a message telling them the event changed.

Change the date or space

Use this if they're asking to move the event, add a day, or book a different space.

1. Click the pencil icon on the Space and Days table, on the Details tab.
2. Update the Day, Start time or End time for the row that's changing.
3. Click Add day to space or Add space to add another one.
4. If there's more than one row, click the trash icon next to one to remove it.
5. Click Save.

They get a message telling them the date or space changed.