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Learn how to use the platform along with some tips and tricks

Update your account settings

Update your name, email or phone number, manage a saved payment method, or delete your account.


Your profile page holds your own sign-in details — your name, email, phone number and password. It's also where you manage saved payment methods and delete your account. It doesn't cover a market's or vendor's public profile — see Update your vendor or exhibitor profile or Update Your Market Profile instead.

Get there by clicking your profile photo in the top-right corner of the page, then Your profile.

The account menu, opened from the profile photo in the top right, with Your profile

From your profile, you can:

  • Update your name, email address or phone number
  • Remove a saved payment method
  • Delete your account

To change your password instead, see Reset your account password.

Update your name, email address or phone number

  1. Click your profile photo in the top-right corner of the page.
  2. Click Your profile.

Account Details, with your name, email address and phone numbers

  1. Under Account Details, edit any of First Name, Last Name, Email Address, Cell Phone or Office Phone.
  2. Click Save changes.

After editing a field, click Save changes

Note

This only changes your own sign-in details. To update a market or vendor's contact information, edit that market's or vendor's profile instead.

Remove a saved payment method

  1. Click your profile photo in the top-right corner of the page.
  2. Click Your profile.
  3. Scroll down to Payment Methods.

The Payment Methods section, with a saved card and its Delete button

  1. Click Delete on the card you want to remove.
  2. Click Delete to confirm.

Warning

If the card is set up for automatic payments, removing it turns those off too.

Note

There's no button to add a payment method here — this page can only remove a card you already saved.

Delete your account

  1. Click your profile photo in the top-right corner of the page.
  2. Click Your profile.
  3. Scroll to the bottom of the page.
  4. Click Delete my account.

The Delete account section, with the Delete my account button

  1. Type DELETE in the box.
  2. Click Delete.

The delete account confirmation, with the owned market listed, DELETE typed in and the Delete button

Important

If you own a market, vendor, venue or association, deleting your account may delete it too. The page lists what happens to each one before you confirm.

Caution

This happens right away and can't be undone. Your name, email, phone number and photo are removed for good, and you're signed out everywhere. Any saved cards or automatic payments are cancelled.

Can't find what you need?

Our support team will help you out.

Open a Support Ticket