Vendor Event Day Change Overview
Marketspread provides options to allow vendors to adjust their attendance dates on an ongoing basis. The vendor event day changes configuration setting is available in the basic tab in your event configuration. You have the following three options.
- No vendor day adjustments
- Booked days require approval
- All changes require approval
Note
You can edit the vendor event day changes options at any time, even in the middle of an event series or season. This allows you complete control of the timeframe in which you allow vendors to adjust dates.
Configuration Options
No Vendor Day Adjustments
This option does not provide vendors any ability to request changes to their event day schedule.
With this configuration your vendors will see the following for your events in their dashboard. Note there are no options to select for event day changes. Any event days changes will have to be managed via email or other communication method.
Booked Days Require Approval
This option follows the rules below:
- Vendors can remove unbooked dates (ie. dates that are in "pending", "waitlist", "accepted (not booked)", "not attending") without formal approval.
- Vendors can request dates to be added to any day with a "not attending" status and their per-day status will update to "pending" without formal approval.
- Vendors can request to be removed from dates they are booked but this will require a formal approval from the market or event manager.
To choose this option, click the dot next to Booked days require approval.
As seen below, every vendor date has a change management button. For fully booked dates the (- Request Removal) button will create a formal manager approval action. For dates listed as pending, approved, and waitlisted the vendor can select the (- No longer attend) button to remove themselves from consideration (will be updated to "not attending"). For dates listed as Not attending, the vendor can select the (- Request to attend) button and that date will be updated to pending.
Note
The only vendor change selection with this option that will require a formal approval is the (- Request removal) when the vendor is fully booked.
All Changes Require Approval
With this configuration option any vendors date request will generate a formal manager approval notification before the date status can be changed.
To choose this option, click the dot next to All changes require approval.
As seen below, every vendor date has a change management "Request" button and every selection triggers a required manager approval.
Note
With "All Changes Require Approval" any date with an event day status of pending or - the vendor has no option to change. Also all buttons use the word "request". If a vendor wants to remove themselves from a date, they are putting in a request, the market will get a notification and also they will see this request on the Event Day page for that market date.
Approving Day Change Requests
When vendors submit event day change requests a notification is generated for the market / event manager.
You can also check all event change request by looking at Event Days in your side navigation bar. Here you will see a red indicator for each day that has one or more vendor change requests.
If you click on the blue arrow in the notification or if you select the event day in the list it will take you directly to the event day details with the change request control action listed. Here you can either approve or deny the change request. Either action notifies the vendor directly.
If the vendor has already made payment for that event day accepting a removal will prompt you with options for managing the payment.
These include:
- No refund
- Refund as credit
- Refund to original payment method
Warning
If you refund to the original payment method and that method is not debit or credit remember to return the funds to the vendor.